It’s that time of the year when we all start thinking about our gear. If ski or snowboard boots or helmets are on your list, read on because many use Boa Technology Inc.’s closure (lacing) system – which we like – and their lifetime warranty service is exemplary.
I own a pair of 1st generation Black Diamond Shiva AT boots that use the patented Boa Closure System – a stainless steel lace and mechanical reel winding/tightening system. For me, the Boa system has provided the most user friendly (i.e. one hand tightening and quick release) not to mention most comfortable, customized and secure fit. The fact that I’ve had the boots for 5 seasons now (skiing 60-100days/season) is proof of how well the Boa system (and Black Diamond Shiva boots) work and hold up. Only in the past year did I begin experiencing snags in the reel making it difficult to unwind/loosen the laces. Tightening and loosening a couple of times would usually work to unsnag the reel. Then one day, nothing I tried worked: one boot’s reel got stuck for good. Others have had this happen and swore off Boa. I’m guessing they didn’t know about Boa’s warranty. It’s a lifetime, no strings attached warranty of free replacement parts.
The site is easy to use and my replacement laces and reels arrived in just two days. When I reached out to Boa via email and phone for help with removing the stuck spool, their response time was even more impressive: Tyler J. responded within hours with email AND a return call proving that Boa’s warranty service is top notch. They obviously realize their parts are embedded in some of the most essential mountain gear and respond accordingly. I was able to replace the 2 parts and lace myself. The directions were clear and I followed the old lace’s path close behind with the new lace to ensure I laced it in exactly the right direction/order. Re-spooling the lace the first time took a few tries but once I got one end, the other was easy. If it weren’t for the tangled spool, the replacement would’ve taken 10-15min. tops. With Boa’s lifetime warranty and Black Diamond’s durability, I won’t need a new pair of boots for a long, long time. But if I do, I’ll keep an eye out for ones with Boa. Look for the Boa closure system in Black Diamond, Scarpa and Apex ski boots, Head, K2, Ride, DC, Flow and other snowboard boots, and Smith and Pro Tec helmets.